This is a case study of a business and the challenges they are facing. The objective was to analyse the company's problems and produce an IT solution.
The paper can be viewed in PDF format Herriard-eBusiness Strategy (PDF).
The Herriard Case Study assignment can be viewed for reference (Word document).
The paper includes many diagrams like the one below which show the business process that Herriard use. This forms the basis for IT integration into the business.